SpaceCloud Refund Policy

Hello, this is the SpaceCloud Support Team.

On SpaceCloud, a different refund policy applies to the guest service fee and the space hire fee if you cancel a booking. Please be sure to review the details below before completing your payment.

1. Guest Service Fee Refund Policy

The SpaceCloud policy for guest service fees takes precedence over a host's refund policy.

Full Refund: If the hire fee is fully refunded, the guest service fee will also be fully refunded.
Partial or No Refund: If the hire fee is partially refunded, the guest service fee is non-refundable.

 

2. Cancellation due to the Host

If a host cancels a booking, the guest will receive a full refund. The host must cancel the booking through the platform, so the guest should either wait for the cancellation or contact the host to request it.

3. Free Cancellation Immediately After Payment

If a guest cancels a booking shortly after payment, the SpaceCloud policy takes priority over the host's refund policy. The specific rule depends on how soon the booking is scheduled to begin.

 

1) When the event is scheduled to start more than 3 hours after payment, guests will receive a full refund if they cancel within 2 hours of making the payment.

Example: If a guest pays at 3:00 PM for an event at 7:00 PM, the guest will get a full refund if they cancel by 5:00 PM.

 

2) When the event starts within 3 hours of payment, a guest will receive a full refund if they cancel within 15 minutes of making the payment.

Example: If a guest pays at 5:00 PM for an event at 7:00 PM, they will get a full refund if they cancel by 5:15 PM.

4. Host Refund Policy (Based on Space Hire Fee)

The host's refund policy applies after the free cancellation period (15 minutes or 2 hours) immediately following payment has passed. The refund percentage is calculated based on midnight of the space's start date.

Example:

• No refund for cancellation made on the day of the event.
• 50% refund for cancellation made between 1 and 6 days before the event.
• Full refund for cancellation made at least 7 days before the event.

You can find the host's refund policy on the space page, the booking page, and your booking confirmation page. The policy shown is the one that was in effect at the time you made your payment.

Please note that the time it takes for your refund to be processed can vary based on your payment method and bank's processing time.

Space for Everyone,
Team SpaceCloud