Hello,This is the SpaceCloud Support Team.Want your space to be the first thing guests see when searching for a venue? Here is a practical guide to strategic, SEO-friendly naming to help your space stand out and drive clicks on search engines like Google. 😊1. Why do your Place and Space names matter?To ensure your listing ranks prominently on search engines like Google, your Place Name and Spac..

Hello,This is the SpaceCloud Support Team.Once your space review has been approved, you’ll be able to add Additional Information.By adding just a little more information, you can increase guest trust and improve your chances of receiving bookings. Please follow the steps below and fill in the details one by one. 😊 1. How to Update Additional Information1) Please log in to your host account.2) C..

1. What is a Package?A package unit is a booking option where a guest pays a fixed price for a specific block of time, as defined by the host. Unlike hourly bookings that allow for flexible durations, a package unit requires guests to book a pre-set block of time.For example, if a host offers a "4-hour package from 8 a.m. to 12 p.m.," a guest must book the entire four-hour block and pay the sing..

1. Host Service Fee InvoiceSpaceCloud issues invoices for host service fees on a weekly basis.Every Friday, invoices for bookings with payout completed will be sent to hosts via email.2. Guest Service Fee InvoiceGuests who require an invoice for service fees may request one by contacting us at office@spacecloud.city.Guests can view a receipt for their payment directly on the platform by selectin..

On SpaceCloud, you can set special prices for specific dates, different from your regular hourly or package rates. This lets you flexibly adjust pricing for high-demand times like holidays, special events, or peak seasons. 1. Setting Special PricesYou can select a specific date on your calendar to set different operating hours and a special price.Example:Regular Hours: Mon-Fri, 9:00 - 18:00Regul..

1. What are Add-ons?Add-ons are extra services that guests can pay for and use when they book your space. This can include things like equipment rentals, catering, drinks, or staff support. Important Notes• You can't add items that are already included with the space (like Wi-Fi or chairs) as add-ons.• Add mandatory fees in the 'Add Mandatory Fee' section, not as an add-on.• If a service require..

1. What is a Risk Assessment?A Risk Assessment is a documented process of identifying potential hazards within a space and outlining how these hazards are being managed. It's a crucial procedure for ensuring guest safety and clearly defining your responsibilities as a host.Examples of potential hazards:Trip hazards: Slippery floors, uneven stairs, exposed wiring.Fire hazards: Potential for fire ..

1. What is a Space Type Review?A Space Type Review is a check to ensure that a space's information, such as its name, description, images, and facilities, matches the selected space type and its intended use.To be listed under a specific space type, your space must pass a review. This ensures the information provided is accurate and helps prevent confusion for guests during the booking process. ..

1. Purpose of Space ReviewSpace review is an essential process to ensure guests receive reliable information and to maintain quality across the platform. All space details submitted by hosts must be reviewed and approved by our team before they can be listed. 2. Space Review Process1) The host completes STEP 1–3 and submits the space for review.2) Our team reviews the submission within 5 working..

1. What is the Add Space Type feature?While you'll initially choose one primary category for your space, this feature allows you to select an additional space type. This allows you to reach a wider audience of potential guests, while the built-in duplicate booking prevention feature ensures the space is never double-booked.If your space can be used for other purposes, the [Add Space Type] featur..