1. What is a Package?A package unit is a booking option where a guest pays a fixed price for a specific block of time, as defined by the host. Unlike hourly bookings that allow for flexible durations, a package unit requires guests to book a pre-set block of time.For example, if a host offers a "4-hour package from 8 a.m. to 12 p.m.," a guest must book the entire four-hour block and pay the sing..

Hello, this is the SpaceCloud Support Team.When booking a space, there may be times you need to contact the host with questions. To protect personal information, direct contact details are not shared. Instead, SpaceCloud offers a secure messaging feature for all communication.1. Message to a HostWhen you need to reach out to a host, please use our messaging feature. This allows you to communicat..

Hello, this is the SpaceCloud Support Team.Guests can leave a review after using a space on SpaceCloud. Reviews are always helpful when booking a space for the first time. Your review helps guests choose better and hosts prepare better.1. Why Your Review Matters1) Guests can make smarter, more confident choicesBy sharing your experience, you provide future guests with valuable insights, helping ..

Hello, this is the SpaceCloud Support Team.Sometimes you may need to cancel a booking due to personal circumstances. This guide will walk you through the cancellation process.💡 We kindly ask that you manage your bookings and cancellations with care. 1. How to Cancel a Booking 1) Go to the My Bookings page from the menu on the right and click the [Upcoming] tab.2) Select the booking you wish to ..

Hello, this is the SpaceCloud Support Team.We’d like to guide you on how to book a space and track your bookings on SpaceCloud. Everything can be done online, keeping the process simple and convenient. 1. How to Book a SpaceFound a space you like? Booking is easy—simply choose your preferred time and number of guests on the space’s page, then click the booking button to proceed.2. Hourly or Pack..

1. Host Service Fee InvoiceSpaceCloud issues invoices for host service fees on a weekly basis.Every Friday, invoices for bookings with payout completed will be sent to hosts via email.2. Guest Service Fee InvoiceGuests who require an invoice for service fees may request one by contacting us at office@spacecloud.city.Guests can view a receipt for their payment directly on the platform by selectin..

Hello, this is the SpaceCloud Support Team.On SpaceCloud, a different refund policy applies to the guest service fee and the space hire fee if you cancel a booking. Please be sure to review the details below before completing your payment.1. Guest Service Fee Refund PolicyThe SpaceCloud policy for guest service fees takes precedence over a host's refund policy.Full Refund: If the hire fee is ful..

On SpaceCloud, you can set special prices for specific dates, different from your regular hourly or package rates. This lets you flexibly adjust pricing for high-demand times like holidays, special events, or peak seasons.1. Setting Special PricesYou can select a specific date on your calendar to set different operating hours and a special price. Example:Regular Hours: Mon-Fri, 9:00 - 18:00Regul..