1. What is a Risk Assessment?A Risk Assessment is a documented process of identifying potential hazards within a space and outlining how these hazards are being managed. It's a crucial procedure for ensuring guest safety and clearly defining your responsibilities as a host.Examples of potential hazards:Trip hazards: Slippery floors, uneven stairs, exposed wiring.Fire hazards: Potential for fire ..

1. What is a Space Type Review?A Space Type Review is a check to ensure that a space's information, such as its name, description, images, and facilities, matches the selected space type and its intended use.To be listed under a specific space type, your space must pass a review. This ensures the information provided is accurate and helps prevent confusion for guests during the booking process. ..

1. Purpose of Space ReviewSpace review is an essential process to ensure guests receive reliable information and to maintain quality across the platform. All space details submitted by hosts must be reviewed and approved by our team before they can be listed. 2. Space Review Process1) The host completes STEP 1–3 and submits the space for review.2) Our team reviews the submission within 5 working..

1. What is the Add Space Type feature?While you'll initially choose one primary category for your space, this feature allows you to select an additional space type. This allows you to reach a wider audience of potential guests, while the built-in duplicate booking prevention feature ensures the space is never double-booked.If your space can be used for other purposes, the [Add Space Type] featur..

1. Why Do I Need to Sync My Calendar?Syncing your external calendar with your SpaceCloud calendar prevents double bookings and lets you manage all your schedules in one place. For example, an event added to your Google Calendar will automatically block that time on your SpaceCloud calendar. 2. How to Sync External Calendar1) In the Calendar [Booking Details] page, click [Sync Calendar]. 2) Ente..

Host Listing Guide👋 Hello Host,We are the SpaceCloud Service Team, here to assist you!Is this your first time listing your space?No worries—here’s a simple step-by-step guide! After signing up as a guest, switch to a host account to get started.Then simply click the [Start Listing] button to begin.💡 Before you begin, make sure you have: • Business registration details • Payout Acc..

SpaceCloud Refund Policy GuideHosts on SpaceCloud can set their own refund policy, which is shown to guests before they book. If a confirmed booking is canceled, the SpaceCloud Basic Refund Rules apply first, followed by the host's policy.1. Host Hire Fee Refund PoliciesHosts can choose from one of three refund policies. However, the SpaceCloud Refund Rules will always take priority over the hos..

Host Booking Management Guide If you're new to hosting, this guide is for you.We'll walk you through the booking process step-by-step.1. A New Booking Has Arrived!New bookings can be viewed in the SpaceCloud Host Centre. A notification email will also be sent to you when a new booking is requested or confirmed, so please remember to check your email.1. Calendar MenuYou can view all current booki..

Host Inbox GuideTo increase guest satisfaction, it's essential for a host to communicate quickly and accurately. You can see all messages with your guests at a glance in the [Inbox] menu on SpaceCloud.1. A Message from a Guest has been Received!There are two categories of guest enquiries:Enquiry: A pre-booking message send by guests before booking a space. A single guest may send multiple messag..

Host Calendar GuideManaging your calendar effectively can help you build trust with guests, save time, and increase your earnings. Let's take a look at how to get started.1. Calendar StructureThe SpaceCloud host calendar has three main areas: Left AreaSelect the place and specific space you want to manage. Center AreaView the booking status and pricing for the selected space.- Bookings Tab: See ..